Refund policy

Kalika Moonchild Return & Cancellation Policy
Returns
We want you to feel fully connected to every piece you bring home from Kalika Moonchild. If something isn’t right, we’re here to help.
Eligibility

• Items may be returned within 14 days of the delivery or purchase date.
• Items must be unused, unopened, and in their original condition and packaging.
• Proof of purchase (receipt or order confirmation) is required.
Non-returnable items

For safety and hygiene reasons, the following items cannot be returned or exchanged once opened or used:
• Wishing bottles once filled or assembled
• Smudge wands, sage, and herb bundles
• Bath salts, oil blends, and lip products
• Loose herbs from the Hidden Realm Herbs collection
• Custom or made-to-order items
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos, and we will offer a replacement or full refund at no cost to you.
Refunds

Approved returns are refunded to the original payment method within 5 to 10 business days of us receiving the item. Shipping costs are non-refundable unless the return is due to our error.
How to start a return

Email us at kalikamoon13@gmail.com with your order number and reason for return. We will send return instructions once your request is reviewed.
Cancellations
Orders:
Orders may be cancelled within 12 hours of purchase, provided the item has not yet shipped. Once an order has shipped, it is subject to our return policy above rather than cancellation.
Events & classes:
• Cancellations made 3 or more days before the event date receive a full refund.
• Cancellations made within 48 hours of the event are non-refundable, though we’re happy to offer credit toward a future offering when possible.
• If Kalika Moonchild cancels or reschedules an event, all registered guests receive a full refund or the option to transfer to a new date. If booked through a partner’s website, their terms apply.
Custom orders
Custom or made-to-order items cannot be cancelled once production has begun.
For any questions about a return or cancellation, please reach out to [insert contact email]. We’re grateful for your trust and want the process to feel as easy as everything else about your Kalika Moonchild experience.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exceptions / non-returnable items
We do not accept returns on apothecary items or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kalikamoon13@gmail.com.